1.423.337.5521 Contact Us

Online Story and Security Policy

Making an online purchase in the NGK Metals store requires your browser to accept cookies. These cookies do not track personal information. They are used to enhance your shopping experience and to allow the store to accurately calculate shipping and any applicable taxes for your purchase. See NGK Metals’ Privacy Policy for more information about our commitment to keeping your personal information secure.

The NGK Metals store uses encryption and Secure Sockets Layer (SSL) security features to prevent your personal information from being read as it passes over the Internet. SSL scrambles and safeguards your personal information so that only your web browser and our Web site’s server can decipher it. Your online password adds another layer of security to your personal information.

You may receive messages from your Web browser indicating that you are moving between secure and insecure pages while placing your order. This is normal. Refer to your Web browser’s help files for more information about security levels. These measures make it very unlikely that your credit card information can be compromised online.

However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures. Under the Fair Credit Billing Act, your responsibility for fraudulent charges is limited to $50.00. We ensure that you are at zero risk when you place an order with NGK Metals Corp. In the extremely unlikely case of fraud, we will assume responsibility and work with your credit card company to resolve the issue. If you would prefer to telephone us with your credit card information, you can call 1.800.523.8268. Our Customer Service Team is available to assist you with all your needs, Monday through Friday 9 a.m. to 5 p.m. (EST).